Riptide is the customer engagement platform for essential service providers. With Riptide, businesses can use SMS to stay closer to their customers, run faster, and make more money.
With the Riptide app, you and your team manage all their conversations, customers, and suppliers wherever you are on your iPhone or iPad.
- keep business and personal separate in your company
- manage all your SMS text conversations in one place
- get a single SMS text number for your business
- sync with conversations on the web
- start conversations with new customers or anyone in your customer database
- customize welcome messages for each team member
- customers can reach into you through your SMS text number
- take pictures or send photos from your gallery to show the work you’re doing
- get pictures from your customer to better understand their issues
- close conversations when you’re done with the service - all conversations are archived along with images
- tap to view prior conversations at any time to provide context